Privacy policy

Who is the responsible of the web?

Responsible: TicketGo OÜ
VAT: EE102695614
Postal address: Harju maakond, Tallinn, Kesklinna linnaosa, Sakala tn 7-2, 10141
E-mail: info@ticketgotourism.com

Information and Consent

By reading this Privacy Policy, the user is informed about how TicketGo OÜ (hereinafter Ticketgo Tour) collects, processes, and protects personal data provided through the ticketgotour.com website (hereinafter the "Website"). Additionally, data derived from browsing and any other information that may be provided to Ticketgo Tour in the future are included. We have drafted this policy to help you easily understand how your data is handled by Ticketgo Tour. If you need further clarification, do not hesitate to contact us.

If you need further clarifications, do not hesitate to contact us.

Obligation to Provide Data

The data requested in the Website forms are generally mandatory (unless otherwise specified) to fulfill the established purposes. If these data are not provided or are incorrect, we will not be able to adequately address your requests.

For What Purpose Will We Process Your Personal Data?

The personal data collected will be processed by Ticketgo Tour for the following purposes:

  1. Manage contact requests made through the available channels on the Website.
  2. Manage purchases made on the Website, including payment and ticket delivery.
  3. Perform analyses on the use of the Website and understand user preferences and behaviors.
  4. Send commercial communications about Ticketgo Tour products and services unless otherwise indicated by checking the corresponding box or the user opposes such processing.
  5. Send commercial communications (offers, promotions, etc.) about products and services from third-party companies with which Ticketgo Tour collaborates if the user consents by checking the corresponding box.
  6. Perform user data analyses using internal and third-party sources to create detailed profiles of the products of interest to the user if authorized by checking the corresponding box.

For How Long Will the Data Be Processed?

We retain your personal data for the necessary time to fulfill our legal obligations and for the purposes mentioned in this policy. If you wish to unsubscribe from Ticketgo Tour, oppose, or revoke your consent, you can do so at any time.

What User Data Will Ticketgo Tour Process?

Ticketgo Tour will process the following categories of data:

  • Identifying data: name, surname, national identity document or foreigner identity number, and image.
  • Contact details: email address.
  • Browsing data.

If you provide third-party data, you confirm that you have their consent or the necessary legitimacy and commit to informing them about the Privacy Policy. Ticketgo Tour reserves the right to verify this information by adopting necessary measures in accordance with data protection laws.

What is the Legal Basis for Processing Your Data?

  • The data processing for purchasing products through the Website is necessary to fulfill the contract between the user and Ticketgo Tour.
  • Processing for marketing purposes is based on Ticketgo Tour's legitimate interest when the user has purchased products or services from our company. In the absence of this contractual relationship, data processing will be based on the user's consent according to current regulations.
  • Commercial communications from third-party companies and profiling are based on user consent.

Who Will Your Data Be Shared With?

Your data may be shared with:

  • Ticket providers and related services solely to manage your purchase.
  • Ticketgo Tour group companies to send commercial communications if the user is aware.
  • Competent national and/or European authorities according to applicable law.

Ticketgo Tour's suppliers may access your data to fulfill legal obligations and the purposes mentioned above. These suppliers will not use your data for their own purposes without prior notification from Ticketgo Tour.

International Transfers

We use Google Analytics 4 to analyze website traffic. IP addresses are anonymized before being processed by Google Analytics. Google may transfer and store data on servers outside the European Union. For more information about Google Analytics privacy, see the provided link.

Exercise of Rights

Ticketgo Tour guarantees the free exercise of your rights of access, rectification, deletion, limitation, opposition, and portability. You can obtain more information about these rights at the provided link. You can exercise your rights through your profile in the GDPR section by modifying your data or withdrawing consent. You can also write to us at info@ticketgotourism.com specifying the right you wish to exercise and attaching a copy of your ID. info@ticketgotourism.com specifying the right which you wish to exercise and attaching a copy of your ID.

You have the right to file a complaint with the Spanish Data Protection Agency.

Security and Confidentiality

Ticketgo Tour is committed to ensuring the security, confidentiality, and secrecy of your data. We have implemented technical and organizational measures to protect your data against loss, misuse, or unauthorized access.

Policy Changes

Ticketgo Tour may update this Privacy Policy by notifying the client if new data processing or substantial changes are introduced. We recommend reviewing this policy periodically.

If any provision of these terms is declared illegal, invalid, or unenforceable by a competent entity, it will be considered null without affecting the other provisions.