Terms and conditions

1. Purpose of ticketgotour.com

ticketgotour.com (hereinafter referred to as the ticketgotour.com website), operated by TICKETGO OÜ, VAT EE102695614, with its registered office at Harju maakond, Tallinn, Kesklinna linnaosa, Sakala tn 7-2, 10141, primarily aims to offer our users a service for booking activities exclusively through our website.

These terms, as well as any specific conditions that may be established, explicitly regulate the relationships arising between ticketgotour.com and third parties (hereinafter "users") who book or purchase tickets for TicketGo Tour through the ticketgotour.com portal.

2. Reservations, Payments, and Access Instructions

ticketgotour.com acts solely as an intermediary in booking activities and tickets. The data necessary for the reservation shared with the provider are the name, surname, and email address of the person in whose name the reservation is made. Registration on ticketgotour.com is not required to make a reservation.

To purchase your tickets on ticketgotour.com, follow this simple purchase process:

• Make the payment using credit or debit cards through the payment gateway provided by Stripe.
• Once the payment is complete, you will receive your tickets by email in PDF format. These tickets will include a unique identifier, which can be either the reservation locator or a QR code issued by TicketGo Tour. The ticket delivery time may vary depending on the time and demand.
• Make sure not to duplicate the reservation. If you have made the purchase and have not received the confirmation email, contact us quickly via chat or send an email to info@ticketgotourism.com. All reservation requests will be processed, so if you send another request, we will understand that you want to book more tickets and will manage them accordingly.

3. Limitations on Ticket Purchases and Prohibitions

To avoid unfair practices in ticket purchases for each show, limitations may be established on the maximum number of tickets a user can purchase, as well as restrictions per credit card and other conditions that will be clearly communicated at the time of booking. These limitations will be verified in each transaction, and in events where applicable, users will be duly informed.

The resale of tickets will be considered a violation of our terms and conditions. ticketgotour.com reserves the right to take legal action if any ticket resale activity is detected.

4. Invoicing

As detailed in the European Consumer Protection Law, the right of withdrawal cannot be applied when the service has been completed in whole or in part if the consumer has given prior and express consent and acknowledges that they will lose their right of withdrawal once the contract has been fully executed by the seller, i.e., at the time of purchase.

5. Withdrawal

As detailed in the European Law for the protection of Consumers, the right of withdrawal can not be applied when the service has been completed in total or in part if the consumer has given his prior express consent and acknowledge that you will lose your right of withdrawal once the contract has been fully executed by the seller, that is to say, at the time of purchase.

6. Refunds

If there is no availability of tickets, ticketgotour.com will proceed with the refund of the amount paid by the user.

Once the reservation is made, no date or time modifications will be allowed, and no refunds will be given except in exceptional cases caused by unforeseen circumstances, which will be individually reviewed.

7. Responsibility for the Use of Tickets

Once the tickets have been delivered to the customer via the email provided during the purchase process, the responsibility for their use lies exclusively with the customer. The customer must ensure they receive, download, and use the tickets according to the provided instructions.

If the customer does not receive the tickets within 24 hours or has any issues with them, they should inform the ticketgotour.com organization as soon as possible via email at info@ticketgotourism.com

ticketgotour.com is not responsible for the loss, theft, damage, or misuse of the tickets once delivered.

If the customer does not use the purchased tickets for any reason, ticketgotour.com is not responsible, and no refund or exchange will be made. It is the customer's responsibility to manage the proper use of the tickets.

8. Contact and Support

For any additional inquiries or assistance, users can contact us via chat or email at info@ticketgotourism.com

The response time may vary depending on the time and demand.

9. Conflict Resolution and Jurisdiction

Any conflict arising from any operation with ticketgotour.com will be subject to the exclusive jurisdiction of the Spanish courts.

In case of conflict, we will strive to act diligently or negotiate in good faith and attempt to reach a fair and equitable settlement for both your interests and ours.

You can also access the European Union's online dispute resolution platform to resolve any complaints you may have about your purchase at the following link

10. Data Protection:

All personal data collected through the Ticket Go platform will be processed by Ticket Go OÜ, as the data controller, in accordance with applicable data protection legislation and the objectives established in the Privacy Policy.